Last Updated: October 16, 2026

At Zam Zam Gift Center, customer satisfaction is important to us. We want you to have a pleasant shopping experience. This policy explains how to contact us regarding returns, damaged products, incorrect items, and refunds.

1. Return Eligibility

If you receive a damaged, defective, or incorrect product, please contact us so we can review your request.

To help us assess your request, please provide:

• Your order number.

• A description of the issue.

• Clear photos of the product and packaging, where applicable.

Products may need to meet reasonable return conditions, depending on the nature of the issue and applicable consumer laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We will review the details and inform you of the available resolution, which may include a replacement, return, or refund, depending on the circumstances.

3. Change of Mind

If you wish to return a product because you have changed your mind, please contact us before sending it back.

Approval will depend on the product type, its condition, our applicable return terms, and any consumer rights provided by law. Certain personalized or custom-made products may have different return conditions, subject to applicable law.

4. Non-Returnable Items

Some items may not be eligible for return for reasons such as personalization, customization, hygiene, or the nature of the product, where permitted by law.

This does not affect any legal rights you may have if an item is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer protection laws.

5. How to Request a Return

To request a return or report an issue:

1. Contact us using the email address or phone number below.

2. Provide your order number and explain the reason for your request.

3. Include photos if the item is damaged, defective, or incorrect.

4. Wait for our instructions before sending an item back.

Please do not send products to an address without first receiving return instructions from us.

6. Refund Policy

If your refund request is approved, we will explain the refund process and the applicable payment method.

Refunds will generally be issued through the original payment method where possible. Processing times may vary depending on your payment provider or bank.

If a refund cannot be issued through the original method, we will discuss an appropriate alternative with you.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, we will review your case and explain whether a replacement, exchange, or another suitable resolution is available.

Replacements are subject to product availability and applicable consumer laws.

8. Shipping Costs for Returns

Return shipping arrangements and costs will depend on the reason for the return and applicable law.

Where the issue results from an incorrect, damaged, or defective item supplied by us, please contact us before arranging return shipping so we can advise you on the next steps.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been processed or dispatched.

If a payment has already been collected and a cancellation is approved, any applicable refund will be handled in accordance with our refund process and applicable law.

10. Contact Us

For return, refund, exchange, or order-related inquiries, contact Zam Zam Gift Center:

Email: zamzamgiftcenter1@gmail.com

Phone: 03323489867

Please include your order number so we can assist you more efficiently.

Thank you for shopping with Zam Zam Gift Center. We appreciate your trust and are committed to helping resolve your concerns fairly.